RETURN POLICY
Last updated November 07, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at export.oak@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The goods must be packed in accordance with the instructions in the assembly manual and in the same configuration in which the goods were delivered. , then mail your return to the following address:
Oak Land Volodymyr Ivashchenko
Attn: Returns
RMA #
ul. Narzedziowа 43
Szczecin, Województwo zachodniopomorskie 70-807
Poland
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be exchanged:
● Goods that have been in use or goods that have been incorrectly assembled or damaged in the process of incorrect assembly by the customer.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 30% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+48692516424